Name
Contact Details
Ward/Department
Room/Bed No
Pre-admission information was communicated clearly and staff were helpful
Above Expectations
Met Expectations
Below Expectations
Not Applicable
My admission was handled smoothly, in a timely manner and staff were friendly and courteous
Above Expectations
Met Expectations
Below Expectations
Not Applicable
The environment and my room was clean, safe and the cleaning staff were friendly and courteous
Above Expectations
Met Expectations
Below Expectations
Not Applicable
My food was of good quality; what I ordered and, catering staff were courteous
Above Expectations
Met Expectations
Below Expectations
Not Applicable
The emergency / Nurse call system was adequately explained to me and easy to use
Above Expectations
Met Expectations
Below Expectations
Not Applicable
Nursing staff were caring, attentive to my needs and responded in a timely manner
Above Expectations
Met Expectations
Below Expectations
Not Applicable
I was involved in the decision making relating to my care and kept adequately informed
Above Expectations
Met Expectations
Below Expectations
Not Applicable
Communication with me and with my family/carer was clear and provided in a timely manner
Above Expectations
Met Expectations
Below Expectations
Not Applicable
Loved ones/visitors were made comfortable, welcome and kept informed of my treatment
Above Expectations
Met Expectations
Below Expectations
Not Applicable
Discharge processes and information were clear and handled smoothly
Above Expectations
Met Expectations
Below Expectations
Not Applicable
What did you like?
What can we do better?
I acknowledge my submission is of a general nature and does not include any sensitive health information.