Patient Experience

Your experience is important to us, and we would love to hear what you think about your stay here. Use this card to jot down your thoughts, feedback and click submit to send it to the staff at the hospital.

Contact Details

Name

Contact Details

Ward/Department

Room/Bed No

Administration

Pre-admission information was communicated clearly and staff were helpful

Above Expectations Met Expectations Below Expectations Not Applicable

My admission was handled smoothly, in a timely manner and staff were friendly and courteous

Above Expectations Met Expectations Below Expectations Not Applicable

Environmental/Hotel Services

The environment and my room was clean, safe and the cleaning staff were friendly and courteous

Above Expectations Met Expectations Below Expectations Not Applicable

Catering Services

My food was of good quality; what I ordered and, catering staff were courteous

Above Expectations Met Expectations Below Expectations Not Applicable

Patient Care / Nursing Care

The emergency / Nurse call system was adequately explained to me and easy to use

Above Expectations Met Expectations Below Expectations Not Applicable

Nursing staff were caring, attentive to my needs and responded in a timely manner

Above Expectations Met Expectations Below Expectations Not Applicable

I was involved in the decision making relating to my care and kept adequately informed

Above Expectations Met Expectations Below Expectations Not Applicable

Communication

Communication with me and with my family/carer was clear and provided in a timely manner

Above Expectations Met Expectations Below Expectations Not Applicable

Loved ones/visitors were made comfortable, welcome and kept informed of my treatment

Above Expectations Met Expectations Below Expectations Not Applicable

Discharge

Discharge processes and information were clear and handled smoothly

Above Expectations Met Expectations Below Expectations Not Applicable

What did you like?

What can we do better?

 

 

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